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新都区第二批“证照联办”套餐式服务!第三期.开水果店 - 北京代理记账

新都区第二批“证照联办”套餐式服务!第三期.开水果店

2021-10-08上一篇 : |下一篇 :

10月23日,新都区国税局、新都区地税局共同打造的便民办税“综合体”——新都区办税服务厅正式启用,实现了“进一家门,取一个号,到一个窗,办两家事”,切实解决纳税人“多头找、重复排”的问题,这是新都国地税继窗口互设、人员互派实施深度融合后推出的一项重要举措。经测算户均办税时间缩短3—5分钟,便民办税全面提速。

一是加强办税指引,让纳税人“暖心”。制作联合办税温馨提示,通过门户网站、大厅LED显示屏、公示栏等方式进行全方位宣传,在政务服务大厅、金融中心等办税场所发放宣传资料4000余份。抽调业务骨干加强咨询辅导力量,将原有2名咨询辅导员增加到8名,快速响应纳税人咨询服务需求。

二是提升运行效率,让纳税人“放心”。制定《联合办税厅前台管理办法》,无缝衔接国地税考核制度,强化奖惩激励力度。实施晨会管理制度,共同探讨重点、难点问题解决办法,确保 24小时内解决。整合大厅资源,将办税服务一厅、二厅划分为5个工作小组,实施以老带新的“传帮带”模式,合理搭配人力资源,保障联合办税平稳运行。

三是升级服务体验,让纳税人“省心”。依据业务关联性,科学地将窗口业务划分为“综合服务”“申报纳税”等13类。设置资料预审岗,提供资料快速预审服务,大幅缩短无效等候时间。对批量件采取“集中受理、分类办理、批量出件”快捷办理模式,减低纳税办税成本。